The Art of the Encore

Why energy — not just experience — wins job offers in today’s market

Welcome to Frank Takeaways. I'm Frank, writing the notes worth keeping from decades at companies like Slack, Etsy, and Google. I run a coaching practice dedicated to guiding leaders through the tricky stuff of building products and high-performing teams.

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The crowd at DC's 9:30 Club was drenched in sweat, voices hoarse from singing on a cold Sunday night in early 2005, where a light snow had fallen outside.

Arcade Fire had just played the final notes of "Rebellion (Lies)." The roadies moved toward the stage, but nobody else moved. Instead, the stomping began: first from the back, then rippling forward until the entire venue pulsed with a collective demand: more.

This wasn’t just any concert. It was Arcade Fire’s only show at the legendary 9:30 Club, just months after the release of Funeral. They were on the verge of blowing up. Next time they’d play in DC, it w…